The author, Gill Hallsworth FADM, MHCIMA, MBICSc, has had ten years experience in NHS domestic services, from ward orderly to domestic services manager.  Since 1987 Gill has been involved in training domestic staff and supervisors in the NHS and industry.  She has also taught in colleges and local authority client groups.

The handbook has been written to help cleaning supervisors – and managers – train their staff.  The guidance given will greatly assist in ensuring that training sessions are carried out effectively.

The handbook will also be most useful in small buildings where supervision is generally absent.  Step by step instructions will enable cleaners to carry out each cleaning task properly and ensure that safe systems are followed.  It should be available for reference so that cleaners can check on correct procedures to follow.

A Cleaner’s Handbook will be of use to:

·          All involved in training managers, supervisors and cleaners

·          Hospital hotel services managers and supervisors

·          Contract cleaners at all levels

·          In-house cleaners

·          Local authority cleaning managers and supervisors

·          School caretakers

·          Public school bursars responsible for housekeeping

·          Lecturers and students taking courses on cleaning and hotel services

·          Janitorial suppliers

·          Industrial caterers with a cleaning or housekeeping role.


Introduction:  Each of the tasks below includes details of Equipment required, Method of work, Safety points and Care of machinery, where applicable.

Section A – Background information: The nature of dirt, care of machinery, health & safety at work, COSHH, Appearance and hygiene, posture, colour coding.

Section B – Dry removal of dirt: Sweeping, mechanical sweeping, dust control mopping, mop sweeping, floor mopping, high dusting, dry dusting, vacuum cleaning using tub and upright vacuum cleaners.

Section C – Damp removal of dirt: Damp dusting, damp mopping, floor mopping.

Section D – Cleaning sanitary fittings: Cleaning a bath, basin, bidet, WC, urinal and sluice.  Descaling.

Section E – Use of floor machinery: Floor machines, stripping polish, machine scrubbing, spray cleaning, bonnet mopping, buffing, use of wet pick-up machine, scrubber drier and high pressure water cleaner.

Section F – Carpet maintenance: Carpet cleaning, carpet skimming (2 methods), Host system, dry foam shampooing, use of spray extraction machines.


First published 1992    A5 size   154 pages   Illustrated   Spiral binding  ISBN 0 9520302 0 9