THE AUTHORITY ON BOOKS ABOUT CLEANING, CLEANING MANAGEMENT, CLEANING SCIENCE AND FLOOR MAINTENANCE.

CLEANING SUPERVISOR'S HANDBOOK

The supervisor is probably the most important person in any cleaning operation. But how should a supervisor motivate- instruct- communicate and lead, to name just four of the many tasks he, or more often she, is expected to do?

The how is explained in this book, written by John K.P.Edwards TD, MA, MCMI, FBICSc. The aim is to assist supervisors to be more effective in their daily tasks and to give them a source of reference. It will also benefit managers and directors of cleaning organisations.

The book is essential reading for lecturers and students engaged on cleaning science and cleaning supervision courses. It is also of value to trainers and to those with cleaning responsibilities in hospitals, local authorities, commercial and industrial undertakings, schools and contract cleaners.

CHAPTERS

  1. Principles of cleaning: Definitions, advantages of a clean and hygienic environment, cleaning standards, preventive maintenance.
  2. Organisation and supervision:Definition of a supervisor, 5 requirements of a supervisor, basic supervisory tasks, duties and responsibilities, personal qualities, organisation, line management, responsibilities to employers and employees, responsibility for health and safety, work schedules, duty rota, night shifts, managing time, delegation, how to delegate, efficiency, how a supervisor can improve productivity, controlling overtime, control of materials, security.
  3. Personnel: Staffing, selection interview, interview techniques, hygiene, personal cleanliness, promotion of clean and hygienic environment, disposal of waste, liaison with others.
  4. Training: Benefits to employer and employee, induction training, principles of instruction, settling a new employee, appraisal forms.
  5. Human and industrial relations: Promoting good relationships, leadership, theories 'X' and 'Y', motivation, team spirit, grievances, how to manage change, absenteeism and labour turnover, younger versus older cleaners, employment legislation.
  6. Communications: Methods, listening, speaking, results of poor communication, receiving instructions, communicating 'downwards' and 'upwards', how to give orders, meetings, written communications, telephone techniques.
  7. Work study: Benefits from work study, definitions, method study, work measurement, job specification, job analysis, job description, job procedure, man specification.
  8. Budget and cost control: Accounting terms, estimating cleaning costs, costs influenced by a supervisor, minimising cost of labour, materials and equipment.
  9. Safety: Legal requirements, non-statutory requirements, good housekeeping, personal protection, instructions for own cleaners, safe handling of materials and equipment, lifting goods, safety of building occupants, how to promote safe working conditions, falls, slip hazards, investigation of a slip accident, how to improve slip resistance, safety with ladders.

APPENDICES A1. First aid. A2. Conversion tables. A3.Commercial phrases and abbreviations.

Index.

4th. edition 2001, A5 size, 100 pages, illustrated soft cover, ISBN: 0 947567 45 3

Author JKP Edwards, price per book UK only £11.00 Members BICSc and students, 10% discount, £9.90

 
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